Frequently Asked Questions
What is Foundracy?
Foundracy is a company dedicated to creating educational toys that promote learning through
play. Our toys are handcrafted by skilled artisans in India, using sustainable and eco-friendly
materials.
What products do we offer?
We offer a wide range of educational toys designed to enhance cognitive and motor skills,
including puzzles, stacking toys, and interactive games for children aged 2 and above.
How do we develop our products?
Our products are developed in alignment with the early age curriculum after consultation with
educators.We ensure that products delivered to you are children safe and maintain highest raw
material quality.
Product Safety: Are Foundracy products safe for my children?
Yes, all our toys are made from non-toxic, child-safe materials, ensuring they are completely
safe for your little ones.
What materials are used in the products?
Our toys are crafted from sustainable wood and other eco-friendly materials, promoting
environmental responsibility while providing durable and safe play options
What if parts are missing/broken/wrong in my products?
Please contact our customer service team for assistance with any missing or damaged parts.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, and online payment methods.
How long will my order take to be delivered to me?
Delivery typically takes 5-7 business days, depending on your location.
Where can I track my shipment?
You can track your order through the "Shipment Tracking" section on our website.
Who are our trusted courier partners?
Our trusted courier partner is Delhivery, ensuring reliable and timely delivery of your orders across India.
How much am I paying for shipping?
Shipping is completely free on all orders.
Does Foundracy ship internationally?
Currently, we only ship within India.
How do I return a product?
To initiate a return, contact our customer service team within 3 days of receiving your order.
What is our return policy?
We offer a 3-day return policy for defective or damaged products. For more details, visit our Return Policy page.
How do I exchange products?
For exchanges, please contact our customer service team to assist you with the process.
How can I cancel an order that is placed?
Order cancellation is not allowed, but you can exchange the product once it has been delivered.
What age group are Foundracy toys suitable for?
Our toys are designed for children aged 2 years and above, offering engaging and educational options for toddlers, preschoolers, and early learners.
Are your toys made from safe materials?
Yes, all our toys are made from non-toxic, sustainable wood and are 100% safe for children.
How can I purchase Foundracy toys?
You can shop directly from our website or through our Amazon store.
Do you offer home delivery in Pune?
Yes, we provide home delivery across Pune and deliver all over India.
How do I track my order?
You can track your order through the "Shipment Tracking" section on our website after placing your order.
Do you offer discounts or promotions?
We regularly offer discounts on selected products. Subscribe to our newsletter for the latest offers and updates.
Are there any educational benefits to Foundracy toys?
Yes, our toys are designed to enhance cognitive, motor, and social skills while making learning fun and interactive.
How can I contact customer support?
You can reach our customer support team via the contact form on our website or by emailing support@foundracy.in.
Can I find your toys in physical stores?
Currently, our toys are available exclusively online. Stay tuned for updates on physical store availability.